FAQs

InterFAX routes faxes directly into your email inbox and is therefore much more flexible than a physical machine. No more standing by the fax machine in anticipation of an incoming fax!

Faxes arriving in your absence don’t get lost in piles of paper, they will be for your eyes only and can’t read by anyone else. Additionally, with InterFAX, incoming faxes can be filed or forwarded just like a standard email, and can also be deleted with no wasted paper.

A fax server does not necessarily solve the challenge of incoming faxes. If you do not have an ‘inbound routing’ feature, then faxes are delivered to a human operator who needs to manually forward them to their intended recipients. This may add a significant delay before faxes reach you and might even cause an intolerable delay if the operator is unavailable. With InterFAX, every fax is directly routed, with no delay.

With InterFAX you don’t need to purchase and maintain an additional phone line or keep your computer running 24 hours a day.

Yes. In fact, InterFAX is often quicker than physical fax machines because you don’t need to wait for scanning, and you can send as multiple faxes simultaneously - all with a wealth of predefined or one-off settings.

No, you do not need a phone line to send a fax using InterFAX. All you need is an internet connection and an email address.

Our data centers are split between multiple locations, so in the event of anything unforeseen, there should be no interruption to our service.

Billing for fax reception is composed of two parts:

1. A one-time setup fee.
2. A monthly subscription fee.

The setup fee is charged when you initially order your account or when you add inbound users to your account.

Subscription fees are charged monthly, where the first month is charged only for the remainder of the month. For example, if you sign up on the 20th of the month, your first charge will be for setup and for the remaining 10 or 11 days. After that, all subscription charges will be performed in advance at the beginning of the month.

If your usage exceeds the included number of pages for your inbound service, the additional pages will be charged in arrears along with the subscription charge performed at the beginning of the month.

More details can be found on our pricing page.

Billing for fax transmission is composed of three parts:

1. A one-time setup fee.
2. A monthly subscription fee.
3. Per-page usage fees.

While the setup fee and the monthly subscriptions are free of charge with our outbound service, the per-page usage fees are charged on a prepaid basis.

When purchasing a virtual ‘prepaid card’, the higher the purchased amount, then the greater the bonus credit added to that card. As you send faxes, the balance on your card is depleted. Once your card is fully depleted, you will need to purchase an additional card before you can send further faxes.

Upon initial registration, you will be billed immediately on the day of your registration. For subscription fees, you will be charged in advance at the beginning of each month. For prepaid cards, you will be charged immediately upon purchase of the card.

No. You can stop your subscription at any time.

The discount occurs when you purchase a prepaid package for a reduced price. For example, when you purchase a $125 prepaid package for $100, the discount you have received is 20%. Thereafter, each outbound page you pay for is displayed at the full price. But, remember that you are paying this full price with discounted credits.

Once you have used 80% of your credit, a notification will be sent to the account email address to let you know. We’ll email you again at 95% and once more when your credit is fully depleted. You also have the option to set an automatic repeat order, which will purchase a new pre-paid package once your credit runs low.

Once your credit is fully depleted, any further faxes that are sent will be placed into a ‘Pending’ status for 24 hours. After this time, if no funds have been added to the account, faxes will automatically fail.

Yes. You can set InterFAX to automatically re-purchase a prepaid card once it reaches 95% usage.

To set up an automatic repeat order, log into InterFAX as an Account Manager. In the Navigation Menu, click Settings, then click Outbound Fax Credit. Here, you can select which size of prepaid card will be automatically re-purchased.

As long as your credit card details remain valid, prepaid cards of the selected size will be re-purchased just before an earlier one runs out. A notification of the re-purchase will be sent to your account email.

Your credit may have been rejected for one of the following reasons:

• Your credit card was issued in a country that differs to your country of residence.
• Your computer’s geographic IP address does not match your selected country of residence.
• Your credit card was issued in a country that differs from your geographic IP location.
• Your credit card issuer has blocked the transaction.

If your card has been rejected for any of these reasons, please contact us.

Simply log into InterFAX as an Account Manager. In the Navigation Menu, click Settings, then click Account Properties. Credit card information is stored on the Payment tab.

We prefer that customers use the pay-as-you-go service to avoid any disruptions in service in the event of any late payments. If you have any special requirements, please contact us.

For Inbound PCI fax service pricing please visit our pricing page. InterFAX Outbound PCI is a premium service featuring the market’s only PCI DSS compliant Internet faxing service, for pricing information regarding this unique offering, please contact us.

Feel free to contact us. through our contact form for any billing-related questions.

You can send faxes from anywhere you can access a web browser and/or your email account. There aren’t any downloads or installations required to use InterFAX so you are not limited to just one computer; however, with a range of security options, Account Managers are able to set access based on the requirements of their businesses.

Absolutely! You can use any web based email service to submit faxes into the InterFAX system, this can be an application such as Outlook or Eudora, or a web-based mail service such as Gmail, Yahoo or Hotmail.

For further information on sending faxes via email, see Email to fax.

There are two ways to verify the status of your fax:

Firstly, you can log in to InterFAX and navigate to Outbound Faxes in the Navigation Menu. Here, you can see whether the fax has been processed by the InterFAX system, if it is currently being, and the status of the sending attempts.

Secondly, you can check your email for an automatic notification. You can set your preferences to receive confirmations upon failure, success, always or never.

There is also an advanced option for Account Managers to receive emailed scheduled summaries of all faxes sent by all users, this report gives you excellent control over your company’s faxing activity. You can receive this report in various formats (ASCII/CSV/HTML) for easy import into any analysis packages.

By email you can do so by adding /b to the end of the subject line of your outgoing mail (forwardslash b), both the body of your email and the attachments will be sent by fax. By default, only the attachments are sent if included in your email (only the body is sent if there are no attachments). You may then use the body of the mail as a cover page to your faxes.

When sending a fax from within InterFAX, any content under “Message” will be added as a cover page, and any attachments sent in the order of attaching to the composed fax.

Yes, InterFAX performs between three to five tries.

Yes, by email simply add /d and the date and time to the end of the subject line, like this: /d 2002-11-23 12:34 where the date is in yyyy-mm-dd format. Or you may add /d and the time only, in which case the current date will be assumed, like this: /d 20:34.

From within InterFAX, the option is available on the Options tab in Send Fax.

This feature is very useful for sending out fax broadcasts at off-peak hours, when receiving fax machines are more likely to be available.

Our servers are load tested and equipped to deal with the most demanding of tasks, with support for up to 20,000 recipients in a single submission, InterFAX regularly processes large volumes of faxes in a timely and practical manner.

See System limitations for a full list of system limitations.

Our systems accept virtually all common document file types, from Microsoft Office to PDFs, as well as HTML and more.

See Supported file types for a full list.

No, you can receive as many faxes as you like. Your monthly subscription includes a certain number of pages you can receive at no extra cost. If you go beyond this number, a small charge applies per page.

We currently have local inbound fax numbers in a range of countries, a full list of which can be found on the pricing page. However, sending faxes through InterFAX can be done from anywhere in the world.

Yes, InterFAX runs on regular phone lines. You can set the “follow me” feature offered by your phone company to have all of your incoming faxes forwarded to your InterFAX number.

To manage your email addresses, in the Navigation Menu, click Settings, then click Inbound Settings.

Yes, when you sign up for the service you enter an initial address; however, after registration you can log in to your account and add as many additional addresses as you wish.

The InterFAX service includes a distinct fax number which becomes your number to use as long as you are subscribed to the service. In certain localities we may be able to move your existing fax number to be used with InterFAX; however, this is dependent on carrier and location, as well as other variables. For further information or direct queries relating to porting in fax numbers to be used with InterFAX, please contact us.

Yes, no matter how you receive emails, whether through Exchange, Eudora, Hotmail, etc, you can receive faxes with InterFAX.

The InterFAX service is activated instantly once you complete the online registration process.

Once your fax has been received, it takes only a few seconds before we send it. Normally it takes no more than a minute or two for your fax to arrive in your emails; however, occasionally congestion on the internet may cause your email to take a little longer to arrive.

Yes, InterFAX can receive a large number of faxes at any time, so that under normal conditions your senders will never receive a busy signal.

With a standard TIFF image viewer, which comes standard with Windows or may be downloaded for other operating systems.

Yes, one account can hold an unlimited number of individual users, each with their own services and preferences. Each user has their own username and password and Account Managers can access Account Management settings.

Yes, you can receive a detailed usage report by email. This report will be generated automatically every hour, day, week or month and can arrive in one of several formats(ASCII/CSV/XML/HTML). The report will show you precisely who has been using what and when, so you can control your costs and monitor activity.

Don’t worry! Simply navigate to the sign in page and click the Password help link to have a password reset link sent to your registered email address.

Log in to your InterFAX account and navigate to Settings - Account Properties. You can change your account email address, contact details, and permissions in this section.

No, you can have as many users as you like under any individual InterFAX account and each user can have individual settings, permissions, and sharing options.

For more information on managing the users under an account see Fax Users.

To manage user services, log into InterFAX as an Account Manager. In the Navigation Menu, click Settings, then click Fax Users.

Anyone can register for a free Evaluation Account and trial of the InterFAX service, which can be signed up for via the link here. An Evaluation Account allows anyone with a valid email address to send and receive faxes free of charge and with no obligation.*

Customers are not required to enter payment card details to create an Evaluation Account, if you are prompted to enter payment information in order to begin your trial or during the trial itself, please contact us.

*Terms apply. Please see the terms of service here.

At any point during the trial, customers can upgrade to a full account by purchasing credit. To do so, log into InterFAX as an Account Manager. In the Navigation Menu, click Settings, then click Outbound Fax Credit.

You will keep the same inbound fax number (if applicable) and any faxing history acquired during the trial period.