Adding a VoIP number

Before building your mConnect, check your account for an active and available VoIP (voice-over Internet protocol) number. This is number the user calls when calling directly into an mConnect.

To work with VoIP numbers:

• Select Phone Calls in the left pane, and then select VoIP Numbers.

  The VoIP Numbers table lists VoIP numbers, the assigned mConnect, and the status of the number.

  

  About the VoIP Numbers table

  The VoIP Numbers table contains the following information:

  Column	Description
  Number	The VoIP numbers that have been set up for your company
  mConnect	Name of the mConnect to which the VoIP number is assigned; if the VoIP number is not assigned, the field is Available.
  Status	The status of the VoIP number: Active number that is not available for a new mConnect. To see the assigned mConnect setup, select the blue link. Inactive number that is not available for a new mConnect. To see the assigned mConnect setup, select the blue link.

If the table is longer than one page, use the page-navigation options on the lower-right to select the number of rows per page and to navigate to the next or previous page.

Tip: To navigate directly to a specific page, select the page field, enter the page number, and then press ENTER.

For VoIP numbers:

• Search the VoIP table

• Check available VoIP numbers

• Request a new VoIP number

Searching the VoIP table

To search by VoIP number:

1. Select Phone Calls in the left pane, and then select VoIP Numbers.

2. Above the VoIP table, on the right, enter a VoIP number in the Search box, and then select Search.

The VoIP Numbers table displays the matching entry for the VoIP number.

Checking available VoIP numbers

To verify that you have an available VoIP number for your mConnect campaign:

• Select Phone Calls in the left pane, and then select VoIP Numbers.

  The VoIP Numbers table lists VoIP numbers, the assigned mConnect, and the status of the number.

  

  Numbers that are not assigned to an mConnect are listed as Available in the mConnect column and have no status indicator. This may be a new number or a number that was previously assigned to an mConnect that has ended. You can use any available number for a new mConnect. For more information, see Adding a new mConnect.

Requesting a new VoIP number

If all of your VoIP numbers are either assigned to an mConnect or unavailable, you can request a new VoIP number for your company account.

To request a new VoIP number:

• Submit a support ticket to mc_support@uplandsoftware.com with the following information:

  • How many VoIP numbers you need

  • The name of your company account

  • Whether the numbers are toll-free or local (if you are requesting a local number, include the local area code)