Environment considerations

Virtual Machine Support

PlanetPress Connectsupports VMWare Workstation, VMWare Server, VMWare Player, VMWare ESX (including VMotion), Microsoft Hyper-V and Microsoft Hyper-V/Azure infrastructure environments as software installed on the Guest operating system.

Copying (duplicating) a Virtual Machine with Connect installed and using both images simultaneously constitutes an infringement of our End-User License Agreement.

While some virtual machine environments (from VMWare and Microsoft) are supported, other virtual environments (such as Parallels, Xen and others) are not supported at this time.

Terminal Server/Service

PlanetPress Connect does not support Terminal Server (or Terminal Service) environment as possible under Windows 2000, 2003 and 2008. This is to say, if Terminal Service is installed on the server where PlanetPress Connect is located, unexpected behaviours may occur and will not be supported by Objectif Lune Inc.. Furthermore, using PlanetPress Connect in a Terminal Service environment is an infringement of our End-User License Agreement.

Remote Desktop

Tests have demonstrated that PlanetPress Connect can be used through Remote Desktop. It is however possible that certain combination of OS could cause issues. If problems are encountered, please contact OL Support and we will investigate.

PlanetPress Connect 1.3 and later have been certified under Remote Desktop.

64-bit Operating Systems

PlanetPress Connect is a 64-bit software and can only be installed on 64-bit operating systems.

Antivirus Considerations

  • Antivirus software may slow down processing or cause issues if they are scanning in temporary folders or those used by PlanetPress Connect. Please see KB-002: Antivirus Exclusions for more information.
  • Antivirus software might interfere with installation scripts, notably a vbs script to install fonts. McAfee, in particular, should be disabled temporarily during installation in order for MICR fonts to install and the installation to complete successfully.

Windows Search Indexing Service

Tests have concluded that the Windows Search service, used to provide indexing for Windows Search, can interfere with Connect when installing on a virtual machine. If the installation hangs during the last steps, it is necessary to completely disable this service during installation.

  • Click on Start, Run.
  • Type in services.msc and click OK.
  • Locate the Windows Search service and double-click on it.
  • Change the Startup Type to Disable, and click Stop to stop the service.
  • Try the installation again.
  • Once completely, you may re-enable the service and start it.

Commandline switches and .ini entries

PlanetPress Connect is intended to work stably and reliably, based on Java and the Eclipse framework. To ensure this reliability and robustness, many Java and Eclipse parameters have been tested and tuned, which is reflected in the respective .ini entries and the used command line switches. A collection of valuable settings has been elaborated and found its entry in PlanetPress Connect “good switches list” (called the “whitelist”).

The protection of the end user’s system is one of our main goals and therefore we have implemented a very strict verification mechanism, which ensures, that only these whitelisted ini entries and commandline switches are accepted, when one of Connect components is started and run. Please be therefore advised, that any non-whitelisted ini entry or commandline switch will be accepted and will - if tried to be used - lead to the respective application’s “sudden death”. If you should encounter such a behaviour then please double-check your Connect log file/s for respective entries.

  
  • Last Topic Update: 22, August, 2016 04:55 PM
  • Last Published: 2019-05-23 : 3:18 PM