Resources

Upland RO Innovation offers a variety of resources to help you get the most out of Upland RO Innovation.

Support

The Upland Support team is dedicated to helping our customers succeed with their use of our products by providing timely resolutions to customer issues and questions. Learn more about Support options.

The Upland RO Innovation Community

In the Upland Community, you can find information on releases, sign up for notifications, post and reply to user forum topics, and learn about training and webinars, and submit and track support cases. The Community also has white papers, data sheets, Knowledge Base articles on common issues and troubleshooting, and a list of current know issues. The Upland RO Innovation Community offers multiple resources to help you find the information you need, including:

  • Product Info, News, & Events: View product data sheets, white papers, customer success stories, and general product information.
  • Notifications: Sign up to receive proactive alerts regarding issues impacting the Upland RO Innovation cloud environment.
  • Forums: Post and reply to discussions on Upland RO Innovation topics with Upland RO Innovation support and other Upland RO Innovation customers.
  • Knowledge Base: Articles on how to solve common problems, from configuration to troubleshooting issues.
  • Known Issues: View current known issues.
  • Release Information: Get product release notes and release timelines.
  • Webinars: Upland RO Innovation offers a variety of webinar options to improve your Upland RO Innovation knowledge.

Upland RO Innovation Services

The breadth of our services organization serves the varied needs of our many clients. Many years of experience have provided us with ample insight, so our RO experts leverage not only the latest technologies, but best practices we’ve honed working alongside our clients. Our only goal is helping you reach yours. Your specific business goals become ours, so whether you seek to increase productivity, ensure consistency, scale more easily or improve conversions – we stand ready to help. For more information please contact your Customer Success Manager or email roinnovation@uplandsoftware.com.

Trainer Talk Series

The Trainer Talk Series, designed to help you get the most out of Upland RO, are topic-driven virtual sessions. We’ll explore how to get more visibility, optimize productivity and better understand metrics within your organization. Register for an upcoming Trainer Talk: 

Trainer Talk Topic Registration Link/Recording
Spotlights In this Trainer Talk, we will explore Spotlights. You will learn what they are, how to use them, and why use them for your Reference Management program. https://attendee.gotowebinar.com/recording/5016833376594525960
Rewards In this Trainer Talk, we will explore Rewards. Why and how you use them and best practices. https://attendee.gotowebinar.com/recording/816535129864246535
Strategic Reports In this Trainer Talk, you will learn how leveraging strategic reports and dashboards in Upland Analytics can help you set strategic goals and measure the business impact of your reference program. https://uplandsoftware.wistia.com/medias/004zmj8uuc