Installing Remote Administrator

The Server Administrator is the management application for the Upland AccuRoute server. When installed on a remote system, this server management application is called a Remote Administrator. The Remote Administrator provides convenient access to the server for administrators who support the implementation. It includes support for Windows XP Professional, which allows administrators to manage the server from their personal workstations.

Note: There is no known limit on the number of Remote Administrators that the server can support.

The server shown here has the Server Administrator installed and three Remote Administrators. (This is an example of a supported configuration. The server must be installed with the Server Administrator, but the environment can have more or less Remote Administrators than shown in this illustration.)

Requirements

Hardware and software requirements

Remote Administrator requires a system that meets the following minimum requirements.

  • Dual core processor
    • 2 GHz
    • 4GB of RAM
    • RAID 5W with 100 GB of disk space
    • Microsoft mouse or compatible pointing device
  • Windows 2012 64-bit, Windows 2008 R2 64-bit
  • Microsoft Internet Explorer 7.0 or later
  • Acrobat Reader 7.0 or later

Other installation requirements

Remote Administrator installation also requires the following:

  • Access to the network copy of the server setup
  • Windows user account that belongs to the Administrators group

Permission requirements

  • Remote Administrator user accounts - Windows user running Remote Administrator belongs to Admins group. See Creating Admins group for more information.
  • Service account - has Distributed COM access, launch, and configuration permissions on the Remote Administrator, and belongs to the local Administrators group on the Remote Administrator.

Tip: For instructions on configuring these Distributed COM permissions, consult Windows Help. Where the procedure indicates to log in to the server, log in to the Remote Administrator instead.

Installing Remote Administrator

  1. Log in to the system where you will install the Remote Administrator using an account that belongs to the Administrators group.
  2. Navigate to the network share where you have kept the server setup files.
  3. Run \MessageServer\setup.exe. The InstallShield wizard opens and configures your system for installation and displays a welcome message.

  4. Click Next. The setup shows the License Agreement page.

  5. Review the License Agreement.

Note: You must scroll to the bottom of the Agreement before you can accept the terms.

  1. Select I accept the terms of the license agreement.

  2. Click Next. The Setup Type options are displayed.

  3. Select Custom and click Next. The setup shows a list of features.

  4. Select Server Administrator, clear all the other features that you are not installing.

  5. Click Next. The setup checks the system for installation requirements and displays the results.

Note: The setup cannot continue until all requirements are installed and configured. (The setup cannot continue until all required components are installed.) (Double-click an item in the list for more information.) If any required components were not detected, click Cancel and click Yes to exit the setup and install the components that are required to complete the installation.

  1. Click Next. The setup shows installation settings.

Note: If other installation features are included, the setup might request additional information before displaying installation settings.

  1. Review the installation settings and click Next to start the installation. The setup installs the selected features and displays a message indicating that the installation is complete.

  2. Click Finish. Now that Remote Administrator is installed on the remote system, start the Server Administrator and connect to the server.

See also

Connecting to the Server