Using the Adestra-Shopify Product Sync

After setting up your Adestra-Shopify integration, Use Product Sync to update your brand's product list in Adestra.

Note: if you do not go through the process of configuring the Product Sync, your Shopify product list will sync with the Adestra 'default brand' when using Product Sync.

To configure Product Sync:

  1. Open the Adestra Admin menu and select Brands.

  2. Create a brand to associate with your Shopify store.

  3. Note the ID of the created brand (available from the brand table or on the brand overview tab from within the brand page).

  4. Contact your customer success manager with the Brand ID to use with your Shopify store.

  5. Once the Adestra integrations team has linked your Brand ID within the Adestra-Shopify integration, the product sync will:

    • Pull all published products (including variants) and their metadata from the Shopify store.

      Tip: to be considered published, products must include a product URL generated from the Shopify store domain and a product handle, e.g. https://store.com/products/{{handle}}.

    • Perform a scheduled delta sync, i.e. fetch only changes since the last sync, and update stock availability and price or sale price changes.

    • Respect visibility settings, e.g. products with status: "draft" or published: false are excluded.

    Note: if a product is synced with Adestra and then changed to “Draft”, unpublished, or deleted from Shopify, the product will still show as present in Adestra. You will need to manually update or delete that product from Adestra in this case.