About Inbound Messages

You can configure special routing rules for inbound messages on the HP Capture and Routee server. These rules determine how messages are processed and delivered. You can route inbound messages to the  following destinations.

  • Database - Using the Database connector with appropriate routing rules, you can configure the server to route inbound messages to an SQL database.

  • Document Management System (DMS) - Using the DMS connector with appropriate routing rules, you can configure the server to route inbound messages to a supported DMS.

  • Folders - Using an inbound routing rule that specifies a folder as a destination for messages meeting the criteria in the rule, you can specify that the server routes inbound messages to the folder.

  • Network printers - Using an inbound routing rule that specifies a network printer as the destination for messages meeting the criteria in the rule, you can specify that the server routes messages to the printer.

  • SMTP mail recipient - Using the SMTP connector with appropriate routing rules, you can configure the server to route inbound messages to SMTP mail users. You also can configure DID/DTMF lookup for inbound messages that are routed to the SMTP connector.

Notifications

When the server delivers an inbound message, it generates and sends a notification to the message recipient.

Notifications can be sent:

  • With the inbound message as an attachment (the default).

  • With a link to the user's Inbox in the HP CR Client.

You can also customize server-generated notification messages.