Setting up call routing

mConnect provides calling functionality that automatically routes and targets calls based on user's location information, which is derived from the user's profile. mConnect includes the following routing options:

  • Caller hears audio recording and, after completion of audio call, hangs up.

  • Caller is directly connected to a specific phone number (for example, your headquarters or comment line).

  • Caller is auto-routed to their government representatives.

  • Caller is routed according to your supplied phone book.

  • Caller hears audio recording and is prompted to leave a voice mail.

You can access a built-in directory of state, local, and federal government legislators to contact or create a custom directory for your company or organization within Mobile Commons.

The caller wants to contact their representative via phone:

  1. The caller dials in to the number provided and hears an audio prompt.

  2. If the representative is unknown, the caller is asked to provide their zip code.

  3. If the zip code spans multiple districts, the caller is asked to choose from a list.

  4. The call is connected, and the caller leaves a message.

The caller wants to connect to mConnect via text messaging:

  1. Create an opt-in path campaign with a short code or long code and keyword.

  2. The caller texts the keyword to the code provided.

  3. The conversation elicits or confirms the user's zip code or full address and verifies the names of their representatives.

  4. The next response, of any kind, triggers a call to the legislator's office.

Before you can add a new mConnect, be sure to have the following call-routing elements in place: