Accessing user data

Each phone number that interacts with your Mobile Commons account is added to a profile in your company's data set. The profile tracks all interactions of the phone number with Mobile Commons, which are retained for any potential compliance auditing and cannot be deleted.

Phone numbers can enter your company's data set from the web, via uploaded CSV files, and through CRM software. As a result, invalid phone numbers, such as landlines and phone numbers from other countries, are sometimes added to your company's account.

Tip: To ensure that your data set is as usable as possible, be sure to explain to your potential subscribers that you need mobile phone numbers in order to send text messages to them. This is especially important for users who subscribe to your campaigns via web form opt-ins, CRM syncs, or written sign ups.

To access an individual profile:

1. Select Home in the left pane, and then select Profiles.

   

   Note: The key identifier in a user profile is the mobile phone number.

2. Locate the user in the Profiles table, and then select the phone number link.

   

   The user profile contains all of the information about the user that is stored in your company's data set.

   The following general information is available at the top of the user profile:

   • mobile phone number

   • email
   • name
   • address
   • profile creation date
   • cleaned reason (applicable for cleaned profiles only): Soft Bounce or Hard Bounce. When a profile is cleaned, a cleaned reason and a cleaned tag additionally appears in the "Profile Details". For more information, see Cleaned Profiles
   • method by which the profile was added to the data set
   • mobile phone carrier and attributes
   • mobile phone number
   • subscription status

   The tabbed sections display additional sections in the profile:

   • Custom fields

   • Legislators

   • Subscriptions

   • Messages

   • Donations

Custom Fields

The Custom Fields table includes the following information:

Column	Description
Name	The name of the custom field.
Value	The entry in the field for this user.
Type	One of the following data type values: string date gender number age yesno time_of_day anniversary
Actions	Available action for custom fields: Edit: Add or edit the field value in the user's profile Delete: Remove a field value from a user's profile.

Note: To make changes to custom fields, select Manage Fields above the Custom Fields table, on the right. For more information, see Setting up custom fields.

You can search the Custom Fields table by field name.

• Above the Custom Fields table, on the right, enter a search term in the Search box, and then select  Search.

  The Custom Fields table displays the records that match the field name.

For more information on working with custom field in a user's profile, see Editing a user profile.

Legislators

If your account has the advocacy feature enabled, the Legislators table lists the legislators who represent the user's location:

• Senators

• Congressperson

• State Senators

• State Representative

• Governor

For additional information, select the legislator name link.

Tip: The more address information available on a profile, the more complete the legislative information will be.

Subscriptions

The Subscriptions table includes the following information about current subscriptions that the user has added or canceled:

Column	Description
Status	The user's current status for the subscription: The user has opted in to the campaign and can receive messages. The user has opted out of an active campaign and can no longer receive messages. The user is not currently subscribed to any campaigns.
Campaign	A link to the campaign.
Opt-in source	A link to the user or opt-in method by which the the profile was added to Mobile Commons, for example by keyword opt-in or by administrator, if the opt-in was done manually. You also see information about scheduled messages for the user. To access older subscriptions for a campaign, select Click to load subscription history.
Opt-in date	The data and time when the user opted in to the campaign.
Actions	Reactivate Opt out Tip: Use care in adding or removing subscriptions for the user.

You can search the Subscriptions table by campaign name:

• Above the Subscriptions table, on the right, enter a search term in the Search box, and then select  Search.

  The Subscriptions table displays the records that match the campaign name.

For information about working with the user's subscriptions, see Editing a user profile.

Messages

The Messages table includes the following information for every text conversation the user has had with your company:

Column	Description
Type	Hover your cursor over the icon to view the message type: direct message - sent directly to a mobile user, for example, as a scheduled message, direct text to the user, or test message. info_request If a message is queued, it is ready to sent but has not yet been sent.
Message body	The content of the message. Tip: To see a long message, hover your cursor over the message body entry.
Media	A preview of the image file, if available.
Campaign	Links to the campaign and to the broadcast message.
Originator	It displays the short code, 10DLC long code, or RCS agent used to send the message.
Date	The date and time when the message was sent.
Status	The message type and current status (queued, sent, etc.): MMS: MMS (multimedia message service) text messages containing multimedia content, including images, animated gifs, and video. RCS: Messages sent as RCS (rich communication service). When the recipient reads the message, the status updates to "Read (RCS)". Multi-part SMS: SMS (short message service) text messages longer than 160 characters, which are separated into multiple parts for sending and then reconstructed as a single message on the recipient's mobile phone. Single-part SMS: SMS (short message service) text messages no longer than 160 characters.

Above the table, select Save as CSV. The records for all the messages in the table are saved in a .CSV file.

You can also text or chat with the user directly from their profile. For more information, see Contacting a user.

Donations

The Donations table includes the following information:

Column	Description
Amount	The amount of a donation.
Fundraising	The fundraising campaign associated with the donation.
Description	The description about the donation.
Status	The current state of the donation (for example, pending, accepted and others).
Donation Date	The date and time when the donation was made, including the time zone.
Total Amount Donated	The total amount of all donations made by the donor.
Highest Amount Donated	Displays the highest amount the donor has donated in a single donation.
Total Donations	The number of donations successfully completed.