Working with scheduled messages

Scheduled messages are sent to a campaign's subscribers according to an absolute or relative schedule that you define. After you have set up messages to send at a set or relative date and time, you can export, edit, or delete them before they are sent.

Note: You can create only one message schedule per campaign.

To work with scheduled messages:

Select Text Messaging in the left pane, and then select Campaigns.
Locate the campaign in the Campaigns table, and then select the campaign name link.

The Campaign Details page opens.
To review scheduled messages, select the Recent CMS rows tab at the bottom of the page.

The Recent CMS rows table lists scheduled messages for the selected campaign.

Select Actions at the top of the page, and then select Edit Schedule.

The message schedule form contains a schedule summary and the Messages table.

Scheduled Messages

About the Messages table

The Messages table contains the following information:

Column	Description
#	Messages are listed in order of send date.
Send date	The absolute or relative date when the message was or will be sent.
Time	The time when the message was or will be sent.
Body	The message content.
Sent	Number of messages sent. (If the message has not yet been sent, the entry is 0.) To see the recipient list, select the Sent link.
Actions	The following actions are available for scheduled messages: Edit Edit Conversation Report Delete

Filter options are located in the Show bar above the table:

All: displays all of the messages in the Messages table.
Upcoming: displays messages with a future send date, so they have not yet been sent.

The number of messages in the table appears in the upper-left corner.

If the table is longer than one page, use the page-navigation options on the right to navigate to the Next next or previous page.

From the Messages table:

Export message data
Edit a message schedule
Edit a conversation
Delete a message
Open the scheduled message report

For more information, see Setting up a messaging schedule.

Exporting message data

You can export the message data in the Messages table to a CSV (comma-separated values) file.

Select Text Messaging in the left pane, and then select Campaigns.
Locate the campaign in the Campaigns table, and then select the campaign name link.

The Campaign Details page opens.
Select Actions at the top of the page, and then select Edit Schedule.
(Optional) In the Show bar above the table, select a filter:
- All: displays all of the messages in the Messages table.
- Upcoming: displays messages with a future send date, which have not yet been sent.

Above the Campaign table, on the right, select Save as CSV.

The message records in the Messages table are saved in a CSV file containing the following columns:

Column	Description
id	The message ID.
body	The message content.
day	The absolute or relative date when the message was or will be sent.
hour	The hour when the message was or will be sent.
minute	The minute when the message was or will be sent.

To download the CSV file, select Home in the left pane, and then select Reports.
Locate the CSV file in the Exports table, select the link in the Name column, and then open the downloaded file.

Editing a message schedule

To make changes to a message schedule:

Select Text Messaging in the left pane, and then select Campaigns.
Locate the campaign in the Campaigns table, and then select the campaign name link.

The Campaign Details page opens,
Select Actions at the top of the page, and then select Edit Schedule.
Locate the message in the Messages table, and then select Edit at the end of the row.

The Edit Row page opens.
Adjust date and time when the message will be sent:
- For absolute schedules, edit the date in YYYY-MM-DD format and enter any changes to the time in 24-hour format.
- For relative schedules, enter the date relative to the target date (use + or - to indicate days before and after the target date, 0 for the target date itself). Enter any changes to the time in 24-hour format.
When you are done, select Update.

Editing a conversation

Select Text Messaging in the left pane, and then select Campaigns.
Locate the campaign in the Campaigns table, and then select the campaign name link.

The Campaign Details page opens.
Select Actions at the top of the page, and then select Edit Schedule.
Locate the message in the Messages table, and then select Edit Conversation at the end of the row.

The Conversation page opens.
Make your changes to the message.

You can expand the message to a conversation. For more information, see Conversation and Personalizing your message.
To view the message as it will be seen by its recipients, select Test message template under different scenarios. Use the Liquid tester to verify and refine your message markup. When you are done, you can select Finish and Save to update your message. For more information, see Testing your Liquid markup.
When you are done, select Save.

Deleting a message

Select Text Messaging in the left pane, and then select Campaigns.
Locate the campaign in the Campaigns table, and then select the campaign name link.

The Campaign Details page opens.
Select Actions at the top of the page, and then select Edit Schedule.
Locate the message in the Messages table, and then select Delete at the end of the row.
Select OK to confirm.

Opening the scheduled message report

To open the report for a scheduled message:

Select Text Messaging in the left pane, and then select Campaigns.
Locate the campaign in the Campaigns table, and then select the campaign name link.

The Campaign Details page opens.
Select Actions at the top of the page, and then select Edit Schedule.
Locate the message in the Messages table, and then select Report at the end of the row.

The scheduled message report opens.

*

The scheduled message report is a form of broadcast report. For more information, see Working with the Broadcast report.