Booking Notes Mention Notification

The Booking Notes Mention Notification is a system-generated Notification that alerts users when they are mentioned in a Comment on a Booking Note.

This notification streamlines communication by notifying users when they’re mentioned in Booking Notes, ensuring timely visibility and collaboration. It reduces reliance on external emails by keeping conversations within the system and allows stakeholders—such as project managers or resource planners—to be quickly brought into discussions. This helps save time and keeps all context and updates in one place.

You can configure it from the System Notifications page (Setup > Notifications). for further details on how to customize a notification refer to Editing | Customizing a System Notification.

When a user is mentioned using the "@" symbol in a Booking Note, an email is sent to the mentioned user, along with a notification in the Notification Center .

Booking Notes Mention Notification

Notification Details

Notification name: Booking Notes Mention Notification

  • To: %USER_NAME% (Recipient)
  • Title: %USER_NAME% (Note creator) added a note to the Workplan Booking

    • Message Content:

    %USER_NAME% mentioned you in a Note on the following Booking:

    %BOOKING_PROJECT%

    %BOOKING_ROLE%

    %BOOKING_RESOURCE%

    %BOOKING_ALLOCATION_DATES%

    Total Allocated Hours: %BOOKING_HOURS% hr(s)

    %BOOKING_TYPE%

    %BOOKING_ATTRIBUTES%

    Note: %BOOKING_NOTE%

    Field Descriptions

    %USER_NAME% – User who created the Mention

    %BOOKING_PROJECT% – The project associated with the booking, using the system’s terminology for "Project."

    %BOOKING_ROLE% – The role assigned within the project, following the system’s terminology for "Role."

    %BOOKING_RESOURCE% – The individual assigned to the booking, using the system’s terminology for "User" or "Resource."

    %BOOKING_ALLOCATION_DATES% – The start and end dates of the booking. Hidden if Total Allocated Hours is 0.

    %BOOKING_HOURS% hr(s) – The total number of hours allocated.

    %BOOKING_TYPE% – The Type of booking, following the system’s terminology for "Booking Type."

    %BOOKING_ATTRIBUTES% – Additional booking details from Workforce Planning > System > Booking Attributes, displayed if enabled. These attributes appear as <Attribute Name>: <Attribute Value> in the email.

    %BOOKING_NOTE% – The comment or message added to the booking, where the recipient was mentioned.

    Tip: For a complete list of available Parameters, refer to Notification Parameters.