The notifications are set up to allow the automatic generation and transmission of notifications when specified conditions are met.
When setting up a message, certain notification parameters are used to define the type of reminder or notification that is sent. For example, the following notification parameters are set up in a message to notify users of a high-priority action item that is assigned to them:
Title: %WORKFLOW% %WORKFLOW_NUMBER% : %WORKFLOW_PRIORITY%
Message: an Action Item of %WORKFLOW_PRIORITY% priority has been assigned to you
Workflow Summary: %WORKFLOW_SUMMARY%
The Live Link parameters can also be in added in the notifications to redirect users to the appropriate entry pages in the application so that they can perform the necessary actions. The Live Link Notification Parameters generate a hyperlink within the notification loading the application and allowing access to PSA.
If NT Authentication is enabled, then the hyperlink automatically authenticates the users. To support the live links, ensure that the required URL is entered in the Application web site box (Setup>Organization>System). This URL is required for the creation of the link in the notifications.
For a list of all Available Parameters please refer to:
- Workflow Notifications
- System Notifications
- Budget Notifications
- Workforce Planning Notifications
- Client PO Notifications
Note: Please ensure that there is no space between any of the characters in the parameter, which is an important point especially if users are copying and pasting.