Archived Release Notes

This archive contains information on legacy release notes. For this year's releases, read our latest releases article.

April

Rant & Rave's Dashboard 2.0 and Recover 2.0 have been released and you can find the release summary in the links below:

November

The following fields are newly available in Discover:

  • The Recover email history is now available as a field in Discover.

  • The batch ID is now available to R&R Global reporting apps and other internal apps within Discover.

  • The 'User Activity Status' field is enabled in Discover.

  • Admins now have the ability to view solicitation UUID within feedback data, and the internal report includes the percentage of feedback. Reach out to CSM to enable this in your instance.

  • IVR transcription is now added to solicitations app in Discover.

Minor Enhancements

  • When viewing contacts behind Scheduled messages, the Last Solicitation field shows the upcoming scheduled date.

  • It is now possible to view all Response Rates rather than just the last 15 months.

  • The database has been restructured in order to allow large data analytics to run faster and maintain the performance of the application.

Bug Fixes

  • The missing images in the 'KDA Explained' delivery sheet is fixed across all client apps.

  • The notes created in Recover remain unchanged in Discover.

  • When applying date range filters to the Overview tab, the summary information and trend graph display the correct data.

  • When Rolling 30 day Intervals is selected, the graph's x-axis displays in ascending date order as expected.

September

Data Management Enhancement

  • When creating or editing a task, users can now only enter a maximum of 100 characters in the 'Update Fields' section's value field.

Bug Fix

  • The user info page in User Management no longer accepts extra spaces when adding values in the relevant fields that determine the feedback displayed in the Rant and Rave dashboard.

August

User Management Enhancements

  • When you export all users, the Status, Last logged in date, Enablement date, and Number of days since last logged in date are now available as columns in the excel sheet. This helps to filter the required data and to delete inactive users.

Taxonomy Enhancement

  • The Export function now includes the uncategorized terms tab including the actual uncategorized terms and count.

July

Data Management Enhancements

  • The processed solicitations can be deleted when a metadata filter is applied.

  • The updated date will be updated when a piece of feedback is updated/anonymised. This is to ensure that the data is accurate.

  • There is a limit of 100 characters for the text entered into the filter. Once the limit is exceeded, the input will not be accepted.

Taxonomy Enhancement

  • The feedback and coverage are not duplicated when rules are associated with existing terms.

June

Data Management Enhancements

  • Introduction of fair usage limits to prevent more than 100,000 updates being made in a rolling 30 day period.

  • When you update or anonymise feedback in Data Management, a warning message is displayed stating "If you choose to update or anonymise feedback then all affected feedback records will be shown in your project’s Dashboard against today’s date".

  • 'Select your filters' displays clarifying text to explain how the filters will work when creating a new task.

  • The selected Data Management filters is now displayed in the 'Set Parameters' view.

User Management Enhancements

  • Users are able to export all profiles from Profile Explorer which will export the comparison data to an Excel where the column headers are profiles, rows are as per comparison page.

Bug Fixes

  • Admin App no longer adds extra spacing to Field Display Name.

  • Note icon is now visible to all items that have notes for all users.

April

Data Management Enhancements

  • Data management users with access to the delete feature are able to select existing field attributes in the project as an attribute to be filtered to enable isolation for deletion specific solicitation record.

Bug Fixes

  • Deleted users no longer appear in Frontline v2.

  • Users can now log into Dashboard from any browser without error.

  • Users are receiving password reset email as expected and are no longer unsubscribed from it.

March

Data Management Enhancements

  • Users are able to see who anonymised feedback/solicitation using data management.

  • User ID is passed to Return API when delete solicitation with associated feedback takes place on Data Management.

Bug Fixes

  • The filters on the Dashboard are being saved as expected.

  • The log in issues with SSO are now fixed.

  • Users are now able to Edit/Update Field Mappings in the Dashboard.

February

Taxonomy Enhancements

  • Uncategorised terms are now included in the Taxonomy export so that CSMs can get easy access.

January

Taxonomy Enhancements

  • CSMs are now able to exclude terms when configuring rules in the advance rule component.

Bug Fixes

  • When a user is deleted, then any of the alerts they have set up are deleted too.

  • When toggling between CSAT and Sentiment score, the emoji and overall score are now changing as expected.

December

Bug Fixes

  • The total number of insights in 'Top talking points' section is now matching the total number of insights in 'At a glance' section.

November

Discover

ProComms

  • desktop-controller

    • 2.181.0 - a desktop administrator can now:

      • add and update the subscriber level opt-out message.

      • delete the subscriber level opt-out message and reset the default level opt-out message.

    • 2.185.0 - A Desktop administrator can now:

      • add numbers to the SMS opt-out list.

      • delete numbers from the SMS opt-out list.

October

Procomms

  • automate-smsscheduler

    • 2.47.0 - updated task and retry settings to match automate service forwarder.

  • automate-umm-producer

    • 2.81.0 - Improved message opt-out processing and reporting.

  • desktop-controller

    • 2.180.0 - Added opt-out message to footer of the desktop controller.

  • desktop-umm-producer

    • 2.53.0 - Improved message opt-out processing and reporting.

September

Fast Feedback

  • desktop-controller

    • 2.173.0 - Updated application security.

  • ff-integrate-configure

    • 2.611 - Added API key to waterfall workflow form.

  • ff-web-configure

    • 2.55.0 - Updated application security.

  • frontline

    • 2.97.0 - Upgraded application security (Tomcat).

  • password-reset

    • 2.71.0 - Page updated to match log in screen design when resetting password from an email link.

    • 2.72.0 - Page updated to prompt SSO users to their identity provider when attempting to reset a password.

  • rule-ui-component

    • 2.67.0 - Proximity rule updated to allow you to exclude words.

      Note: matching criteria apply to exclusions e.g. starts with train will also exclude training.

  • taxonomy-builder

    • 2.126.0 - Updates to:

      • word group default settings.

      • UI color scheme.

      • Tooltip message display readability.

      • Configuring and editing rules in the rule expression box.

    • 2.127.0 - UI updated to improve readability.

    • 2.129.0 - Navigation UI updated with new positioning of save button and updated color scheme of dropdown menus.

Procomms

  • automate-service-forward

    • 2.52.0 - Improved handling of UK mobile numbers with country code.

  • automate-umm-processor

    • 2.259.0 - Invalid numbers are reported as failed messages where the country code is not supported or the number is not a valid mobile number.

  • communications-admin

    • 2.52.0 - Invalid numbers are reported as failed messages where the country code is not supported or the number is not a valid mobile number.

  • desktop-umm-processor

    • 2.28.0 - Invalid numbers are reported as failed messages where the country code is not supported or the number is not a valid mobile number.

User Management

  • useradmin

    • 2.156.0 - Upgraded application security (Tomcat).

August

Fast Feedback

  • ff-integrate-configure

    • 2.63.0 - Improved auto-update of feedback updated columns whenever rows are changed.

      Note: the updated column is not auto-updated when updating/anonymizing feedback.

    • 2.64.0 - Updated processing of advanced rules when replacing the taxonomy in admin app.

  • Filter-api

    • 2.20.0 - Updated to align with future Dashboard UI changes.

  • Web-resources

    • 2.145.0 - Updated login process to support SSO.

User Management

  • useradmin

    • 2.152.0 - Exports from User Management now show the last modified date on the exported file.

    • 2.154.0 - Upgraded application security (Tomcat).

July

Fast Feedback

June

Fast Feedback

User Management

  • useradmin

    • 2.142.0 - Upgraded application security (Tomcat).

May

Fast Feedback

  • data-management-api

    • 2.245.0 - You can now modify the filter, description, or date of an existing delete solicitation task.

  • data-management-ui

    • 2.174.0 -You can set an end date for deleting solicitations when starting date is today.

  • desktop-controller

    • 2.165.0 - Improved inbox popup alert responsiveness.

    • 2.169.0 - Adjustment for daylight savings time added to reporting.

  • fastfeedback-queuemonitor

    • 2.53.0 - Improved metric reporting for solicitationbatch and solicitationbatchreporting.

    • 2.55.0 - Improved metric reporting for solicitationbatch.queue.age.value and solcitationbatchreporting.queue.age.value.

  • rant-and-rave-cci

    • 2.60.0 - Improved web widget responsiveness when feedback is sent (avoids duplicate entries created by accidental resending).

  • taxonomy-builder

    • 2.112.0 - Improvements to save your taxonomy with rules as regular expressions from local storage.

ProComms

  • bulk-api

    • 2.25.0 - DTD doctype added to approved list for Procomms / bulk / XML external entity injection.

  • campaigntool-umm-consumer

    • 2.43.0 - Server upgraded to improve resilience and overall performance.

    • 2.44.0 -Default retry value set to 1 for new DLRs.

  • campaigntool-umm-processor

    • 2.47.0 - Server upgraded to improve resilience and overall performance.

    • 2.49.0 - Server upgraded to improve resilience and overall performance.

    • 2.50.0 - Improved DLR processing rate.

  • procomms-integrate-server

    • 522- Improved bulk delivery report generator stability.

April

Fast Feedback

  • Frontline Engagement

    • 2.96.0 - Improved matching of structured fields.

  • Taxonomy builder

    • 2.109.0 - You can now see how many feedback items are covered for each word in a word group.

    • 2.111.0 - The rule category name is now displayed in a rule UI, allowing you to create rules under the rule category.

      • In the basic mode, you can write a custom rule expression in the blank textbox.

      • in the advanced mode, you can drag/drop available rules in the rule expression.

      • When in rule edit mode, you can make changes to the rule expression, e.g. add special characters.

ProComms

  • campaigntool-smsscheduler

    • 2.33.0 - Improved campaigntool SMS scheduler performance and stability.

March

Fast Feedback

  • Data Management API

    • 2.244.0 - Added functionality to cancel future tasks.

  • Data Management UI

    • 2.173.0 - Added functionality to cancel future tasks.

  • Taxonomy builder

    • 2.102.0 - Improved rule expansion UI.

    • 2.103.0 - Improved visibility of feedback for uncategorized terms.

ProComms

  • campaigntool-desktop

    • 2.216.0 - Enhanced Cross-Site Request Forgery (CSRF) Protection.

  • communications-admin

    • 2.50.0 - Improved performance of validator import.

  • desktop-controller

    • 2.142.0 - Improved relevance and occurrence of pop-up notifications.

    • 2.144.0 - You can now cancel scheduled messages.

    • 2.163.0 - Admins can now unlock a user account.

  • desktop-smsscheduler

    • 2.30.0 - Improved SQL performance.

  • procomms-integrate-server

    • 511 - Improved stability of scheduled campaigns.

User Management

  • useradmin

    • 2.129.0 - Improved stability of user management app.

February

Fast Feedback

  • Data Management API

    • 2.241.1 - From & To task dates returned in the API.

  • Data Management UI

    • 2.171.0 - From and To column added to the tasks table.

  • Taxonomy builder

    • 2.95.0 - You can now remove a rule within the taxonomy tree.

    • 2.96.0 - You can now rename a rule within the taxonomy tree.

    • 2.98.0 - Improved display order of rules and wordgroups to ignore spaces in name when sorting.

    • 2.99.0 - Improved visibility of feedback coverage when clicking rule on taxonomy tree and rule tab.

ProComms

  • bulk-api

    • 2.22.0 - Improved application resilience against XXE attack.

  • campaigntool-desktop

    • 2.188.0 - Upgraded application security (Tomcat).

  • communications-admin

    • 2.46.0 - Upgraded application security (Tomcat).

  • desktop-controller

    • 2.124.0 - Improved DynamicList encoding.

    • 2.127.0 - Upgraded application security (Tomcat).

    • 2.132.0 - Improved application logging security.

    • 2.134.0 - Enhanced Cross-Site Request Forgery (CSRF) Protection.

    • 2.135.0 - Improved application brute force protection.

    • 2.136.0 - Improved SMS menu popup relevance.

  • procomms-integrate-server

    • 502 - Improved application logging security.

    • 504 - Improved SMS scheduler/UMM processor security.

    • 505 - Improved UMM processor/ scheduler security.

    • 506 - Improved desktop incident processor security.

    • 507 - Improved bulk-billingreportgenerator security.

January

Fast Feedback

  • Frontline Engagement

    • 2.94.0 - Improved UX: users not assigned an agent_id in their profiles will receive an error notification when using structured fields on the filter console.

  • Rant and Rave Controller

    • 2.41.0 - Updated deployment to web server/s.

  • Taxonomy-builder

    • 2.87.0 - Improved rules management and UI to include:

      • A rules tab in the taxonomy builder.

      • The option to right click a node in the taxonomy tree and add a rule.

      • A pop up message informing user that there’s already an existing rule with same title and functionality if you accidentally duplicate a rule.

    • 2.90.0 - Improved duplication detection when adding words - popup notification lets you choose which duplicate to remove.

    • 2.93.0 - UI improvements to the taxonomy tree for adding new rules.

    • 2.94.0 - Improved UI to make viewing rules in the taxonomy tree and rules tab easier.

ProComms

  • Automate-service-forward

    • 2.50.0 - Improved handling of messages without assigned recipient. Actions taken (in order) for messages without recipients, which have exhausted their retires:

      • user ID, subscription ID and message are written to the log as a WARN.

      • message deleted from the database.

  • Bulk-api

    • 2.21.0 - Apache tomcat upgrade and improved application logging security.

  • Campaigntool-smsexpirestatusmanager

    • 2.20.0 - Improved CampaignTool performance for consistent message sends.

    • 2.24.0 - Updated database connection pool to improve resilience.

  • campaigntool-smsstatusmanager

    • 2.19.0 - Improved CampaignTool performance for consistent message sends.

    • 2.23.0 - Updated database connection pool to improve resilience.

  • Communications-urm

    • 2.34.0 - Improved monthly International SMS messages reporting.

  • Procomms-integrate-server

    • 499 - Improved CampaignTool performance for consistent message sends.

November

Enhanced taxonomy

We released an enhanced taxonomy structure that identifies more insights from your feedback; the enhancement expands the way words are categorized and connected to other key words. As always, your customer success manager will be your contact point when it comes to updating your taxonomy—we'll roll out the new taxonomy structure during your standard bi-annual taxonomy review, so there's no need for any further action from you.

Discover usability improvements

We made some improvements to Discover which will make it more usable. Now:

  • Whenever you expand a chart to see associated sample comments, they'll render faster.

  • After you select a score on the Overview Dashboard, you'll see the most relevant talking points up front. On the Alert Notes Dashboard, the talking points will focus on points which generated alerts.

  • Data you see in the Business Impact Grid will be ordered by Date Descending by default instead of Score Descending, so you'll always see your most recent and relevant insights first.

  • We removed the Last updated category from your login records as it wasn't reflecting changes to user profiles very well; instead, we added the User created date category (this is the figure used for the No Login List).

  • We added the column Last solicitation date to the undelivered list so you know exactly when the last touchpoint was attempted.

July

Simplified search bar

We combined the standard and advanced search bars within User Management for a more intuitive search feature. The new combined search bar can pull results without an exact search term match (which the old advanced search bar couldn't do).

Bug fixes

We fixed a small bug which only showed admins in search results if you selected the Only Show Admin Users checkbox.

April

Added security for user accounts

When an administrator changes a user's email address or password, the user will now receive an automatic email notification. This ensures that users are aware of changes to their account in case of any malicious attempts to access it.

We also retired the feature which allows administrators to update users' username, password, or email address from the Fast Feedback dashboard. Instead, administrators can manage these details from user management; this leaves less room for unauthorized access to user accounts.

November

Improved process for re-enabling disabled user accounts

We improved the way disabled user accounts are handled in Fast Feedback. Before, disabled users were asked to reach out to their account administrator; this led to an inconsistent user experience, with Rant & Rave support often re-enabling accounts. Now the account administrator automatically receives an email asking them to re-enable the account, putting control back into the administrator's hands and getting accounts re-enabled faster.

If you're an account administrator:Check out this 30 second clip to learn how to re-enable user accounts.

If you're a user and your account is disabled: Sit back, your administrator will be automatically notified!