Out-Of-The-Box Regular and User Defined Fields in PSA
This article highlights the available Out-Of-The-Box Regular and User Defined Fields which can be used to track information in various areas of the application.
Regular Fields
When creating or modifying a Work Item Workflow, you have the option to incorporate 13 Regular Fields.
The table below outlines the Out-Of-The-Box Work Item workflows and indicates whether these Regular Fields are already part of the Layout or not.
Field Name | Action Item | Issue | Risk |
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Assigned To |
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Created By |
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Created On |
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Days Open |
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Deadline |
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Description |
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Originator | |||
Priority |
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Probability |
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Project |
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Severity |
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Title |
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Updated On |
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User Defined Fields
User defined fields are custom fields you create to track information specific to modules, such as Charges, Clients, Client Contacts, Client POs, Clients, Groups, Leave Request, Milestones, Portfolios, Products, Programs, Projects, Roles, Tasks, Users and Work Types.
They can also be included in the layout of Project Status Templates, Workflows such as Expense and Work Items.
Field Name | Display Name | Description | Type | Data Type |
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Action Item Manager's ETC | Manager's Estimated Time to Complete (ETC) | Manager's Estimated Time to Complete (ETC). Default value: 0:00 | Edit Field | Time Span |
Action Item User's ETC | User's Estimated Time to Complete (ETC) | User's Estimated Time to Complete (ETC). Default value: 0:00 | Edit Field | Time Span |
Bug Browser | Browser | A predefined selection list of common Browsers | Selection | |
Bug Build Number | Build no. | Text Field to enter the Build no. (max length 32 characters) | Edit Field | Text |
Bug OS Type | OS Type | A predefined selection list of common OS Types | Selection | |
Common Client Browse | Client | A selection list of Clients | Edit Field | Browse for Item |
Common Client Name | Client name | Text Field to enter Client name (max length 64 characters) | Edit Field | Text |
Common Contact Browse | Contact | A selection list of Client Contacts | Edit Field | Browse for Item |
Common Employee | Employee | A selection list of Users | Edit Field | Browse for Item |
Common Project Manager | Project Manager | A selection list of Users | Edit Field | Browse for Item |
Common Project Name | Project name | Text Field to enter Project name (max length 256 characters) | Edit Field | Text |
Common URL | URL | An Edit field to enter the URL (max length 80 characters) | Edit Field | Text |
Common Work Type | Work Type | A selection list of Work Types | Edit Field | Browse for Item |
Disciplinary Action Reason | Reason | A predefined selection list of Reasons | Selection | |
External Helpdesk Escalation Id | Escalation Id | A Text Field to enter the Escalation Id (max length 32 characters) | Edit Field | Text |
Flag this Opportunity | Management Flag | A selection box to flag the Opportunity. Unchecked by default. | Checkbox | |
Impact Score | Impact Score | An Edit field for entering the Impact Score value (min=0, max=25) | Edit Field | Integer |
Impacted Deliverables | Impacted Deliverables | A Memo box to enter any deliverables that are impacted (max length 4000 characters) | Edit Field | Memo |
Internal Helpdesk Problem Type | Problem type | A predefined selection list of Problem types | Selection | |
Lead Budget | Budget | A predefined selection list of budget amounts. Default selection: To Be Determined | Selection | |
Lead Contact Source | Contact Source | A predefined selection list of contact sources. Default selection: To Be Determined | Selection | |
Lead Executive Sponsor | Executive Sponsor | A selection list of Client Contacts | Edit Field | Browse for Item |
Lead Grade | Grade | A predefined selection list to grade the lead. Default selection: To Be Determined | Selection | |
Lead Grade Call Notes | Grade Call Notes | Memo box to enter any Notes to grade the call (max length 3000 characters) | Edit Field | Memo |
Lead Implementation Date | Implementation Date | A predefined selection list for the range within which the implementation is expected to occur. Default selection: To Be Determined | Selection | Browse for Item |
Lead Key Player | Key Player | A selection list of Client Contacts | Edit Field | |
Lead Number of Users | Number of Users | A predefined selection list for the range of number of users. Default selection: To Be Determined | Selection | |
Lead Opportunity Tracking# | Opportunity Tracking# | A Text Field to enter the Opportunity Tracking# (max length 20 characters) | Edit Field | Text |
Lead Product Champion | Champion | A selection list of Client Contacts | Edit Field | Browse for Item |
Leave End Date | End date | A date picker to select the end date of a leave period. Default selection: Current Date | Edit Field | Date |
Leave Reasons | Reason | A predefined selection list to choose a Leave Request Reason | Selection | |
Leave Start Date | Start date | A date picker to select the start date of a leave period. Default selection: Current Date | Edit Field | Date |
Leave Time Available Hours | Time Available | An Edit field for entering the available time (min=-99999:00 , max=99999:00). Default value: 0:00 | Edit Field | Timespan |
Leave Time Hours per Day | Hours per day | An Edit field for entering the number of hours per day (min=00:00, max:24:00). Default value: 0:00 | Edit Field | Timespan |
Leave Time Task | Reason | A selection list of Leave Time Task | Edit Field | Browse for Item |
loyalty_a3 | Survey Question 2 | A Text Field to enter Survey Question 2 (max length 20 characters) | Edit Field | Text |
Message | Message | A Memo box to enter a message (max length 4000 characters) | Edit Field | Memo |
Microsoft Licensees | Influenced/Included Microsoft Licensees | A predefined selection list Yes/No to indicate if Microsoft Licensees are Included. Yes is selected by default. | Selection | |
Mitigation Strategy | Mitigation Strategy | A Memo box to enter the Mitigation Strategy (max length 4000 characters) | Edit Field | Memo |
Opportunity Actual Revenue | Actual revenue | An Edit field for entering the actual revenue for the Opportunity (min=0.00 , max=999,999,999.99) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Opportunity Exclude from Forecast | Exclude from forecast | A selection box to exclude the Opportunity from Forecast. Unchecked by default. | Checkbox | |
Opportunity Forecasted Close Date | Forecasted close date | A date picker to select the forecasted close date for the Opportunity. Default selection: Current Date | Edit Field | Date |
Opportunity Forecasted Revenue | Forecasted revenue | An Edit field for entering the Forecasted revenue for the Opportunity (min=0.00 , max=999,999,999.99) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Opportunity Industry | Industry | A predefined selection list of Industries | Selection | |
Opportunity Lead source | Lead source | A predefined selection list for Opportunity Lead source. Default selection: To Be Determined | Selection | |
Opportunity Lead Tracking# | Lead Tracking# | A Text Field to enter the Opportunity Lead Tracking# (max length 20 characters) | Edit Field | Text |
Opportunity No of Employees | No of employees | A predefined selection list to choose No of employees for the Opportunity | Selection | |
Opportunity Organization Annual Revenue | Organization's annual revenue | A predefined selection list of annual revenue ranges for the Opportunity | Selection | |
Opportunity Organization Name | Organization name | An Edit field to enter the Organization Name of the Opportunity (max length 80 characters) | Edit Field | Text |
Opportunity Probability | Opportunity Probability | An Edit field for entering the Probability (min=-9,999.99 , max=9,999.99) Number of decimal places: 2. Default value: 0.00% | Edit Field | Percentage |
Opportunity Quantity | Quantity | An Edit field for entering the Quantity (min=0 , max=9999). Default value: 0.00 | Edit Field | Integer |
Opportunity Quoted Price | Quoted price | An Edit field for entering the Quoted price (min=0.00 , max=999,999,999.99) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Opportunity RFP | RFP | A predefined selection list Yes/No for the Request for proposal. Yes is selected by default. | Selection | |
Opportunity Sales Region | Sales region | A predefined selection list of regions | Selection | |
Opportunity Sales Status | Sales Status | A predefined selection list for Opportunity Sales Status. Default selection: To Be Determined | Selection | |
Opportunity Solutions | Solutions | A predefined selection list for Solutions. Default selection: To Be Determined | Selection | |
Opportunity Source | Source | A predefined selection list of Opportunity sources | Selection | |
Opportunity Will Buy a Solution | Will buy a solution | A predefined selection list that is set up at the System Table level | Edit Field | System Table |
Opportunity Will Choose our Solution | Will choose our solution | A predefined selection list that is set up at the System Table level | Edit Field | System Table |
Partner name | Partner name | A selection list of Client Contacts | Edit Field | Browse for Item |
Project Init Billable Budget | Billable Budget | An Edit field for entering the Billable Budget for the Project (min=0.00 , max=10,000,000.00) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Project Init Cost Budget | Cost Budget | An Edit field for entering the Cost Budget for the Project (min=0.00 , max=10,000,000.00) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Project Init Non-Billable Budget | Non-Billable | An Edit field for entering the Non-Billable Budget for the Project (min=0.00 , max=10,000,000.00) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Project Init Planned End Date | Budget Planned end date | A date picker to select the Planned end date of the Project | Edit Field | Date |
Project Init Planned Start Date | Planned start date | A date picker to select the Planned start date of the Project | Edit Field | Date |
Project Init Project Code | Project Code | A Text Field to enter the Project Code (max length 32 characters) | Edit Field | Text |
Project Init Project Id | Project Id | A Text Field to enter the Project Id (max length 32 characters) | Edit Field | Text |
recommendation_a2 | Survey Question 1 | A Text Field to enter the Survey Question 1 (max length 20 characters) | Edit Field | Text |
RFP Decision Date | Decision date | A date picker to select the RFP Decision Date | Edit Field | Date |
RFP Due Date | Due date | A date picker to select the RFP Due Date | Edit Field | Date |
RFP Opportunity Size | Opportunity size | An Edit field for entering the Opportunity size (min=0.00 , max=999999.00) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
RFP Opportunity Tracking No. | Opportunity tracking # | A Text Field to enter the RFP Opportunity tracking # (max length 50 characters) | Edit Field | Text |
RFP Partner Involved | Partner involved | A selection box to indicate if a RFP Partner is involved. Unchecked by default. | Checkbox | |
RFP Partner Name | Partner name | A Text Field to enter the RFP Partner Name (max length 50 characters) | Edit Field | Text |
RFP Status | Status | A predefined selection list for RFP Status | Selection | |
Risk Expected Cost | Expected Cost | An Edit field for entering the Expected Cost associated with the Risk (min=0.00 , max=999999.00) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Risk Impact Result | Impact result | A predefined selection list for Impact Result associated with the Risk | Selection | |
Risk Maximum Cost | Maximum Cost | An Edit field for entering the Maximum Cost associated with the Risk(min=0.00 , max=99999999.99) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Risk Minimum Cost | Minimum Cost | An Edit field for entering the Minimum Cost associated with the Risk(min=0.00 , max=99999999.99) Number of decimal places: 2. Default value: 0.00 | Edit Field | Currency |
Risk Probability | Probability of occurrence | An Edit field for entering the Probability of occurrence of the Risk (min=0.00 , max=100.00%) Number of decimal places: 2. Default value: 50.00% | Edit Field | Percentage |
Risk Severity | Severity | A predefined selection list for Risk Severity | Selection | |
Risk Source | Source | A Text Field to enter the Risk Source (max length 50 characters) | Edit Field | Text |
Single Budget Entry | Single Budget Entry | A selection box to indicate Single Budget Entry | Checkbox | |
Task Request Estimated Time | Estimated Time | Timespan indicating the Task Request Estimated Time (min=00:00 , max=00:00). Default value: 00:00 | Edit Field | Timespan |
Task Request New Work Type | Work Type | A selection list of Work Types | Edit Field | Browse for Item |
Time Off Request End Time | End Time | An Edit field for entering the Time Off Request End Time (min=00:00 , max=24:00) | Edit Field | Timespan |
Time Off Request Start Time | Start Time | An Edit field for entering the Time Off Request Start Time (min=00:00 , max=24:00) | Edit Field | Timespan |
Training Request Duration | Duration (in days) | An Edit field for entering the Training Request Duration in days (min=0.00 , max=366.00) Number of decimal places: 2 | Edit Field | Number |
Training Request Estimated Cost | Estimated cost | An Edit field for entering the Estimated Cost for the Training Request (min=0.00 , max=10,000,000.00) Number of decimal places: 2 | Edit Field | Currency |
Training Request Start Date | Start date | A date picker to select the start date of the Training | Edit Field | Date |
Travel Billable | Travel Billable | A selection box to indicate if the Travel is Billable | Checkbox | |
Travel Closest Airport | Closest Airport | A Text Field to enter the name of the Closest Airport (max length 64 characters) | Edit Field | Text |
Travel Destination City | Destination city | A Text Field to enter the Destination city name (max length 50 characters) | Edit Field | Text |
Travel Destination Country | Destination country | A Text Field to enter the Destination country name (max length 50 characters) | Edit Field | Text |
Travel Origin City | Origin city | A Text Field to enter the Origin city name (max length 50 characters) | Edit Field | Text |
Travel Origin Country | Origin country | A Text Field to enter the Origin country name (max length 50 characters) | Edit Field | Text |
Travel Person 1 | Traveling with 1 | A selection list of Users | Edit Field | Browse for Item |
Travel Person 2 | Traveling with 2 | A selection list of Users | Edit Field | Browse for Item |
Travel Person 3 | Traveling with 3 | A selection list of Users | Edit Field | Browse for Item |
Travel Planned Departure Date | Planned departure date | A date picker to select the Planned departure date | Edit Field | Date |
Travel Planned Return Date | Planned return date | A date picker to select the Planned return date | Edit Field | Date |
Travel Preferred Time | Preferred travel time | A Text Field to enter the Preferred travel time (max length 20 characters) | Edit Field | Text |
Travel Purpose | Purpose | A predefined selection list of Travel Purposes | Selection | |
Travel Rental Car Required | Rental car required | A predefined selection list Yes/No to indicate if a rental car is required | Selection | |
Travel Smoking | Smoking | A predefined selection list Yes/No to indicate if smoking | Selection | |
Traveling to Client 1 | Visiting Client 1 | A selection list of Clients | Edit Field | Browse for Item |
Traveling to Client 2 | Visiting Client 2 | A selection list of Clients | Edit Field | Browse for Item |
Traveling to Client 3 | Visiting Client 3 | A selection list of Clients | Edit Field | Browse for Item |