Announcement Notifications

Announcement Notifications are managed from a centralized location: Setup > Notifications. By selecting Announcement Notifications as the notification type, you’ll access the dedicated page where you can create, edit, delete, and configure Announcement Notifications.

Announcement notifications allow you to effectively communicate important information to all users. By sending notifications about events, updates, and critical details, you ensure that users are promptly informed upon logging into the PSA. This feature enhances user engagement and keeps everyone up-to-date with the latest information.

Example: The PSA administrator Allen wants to inform the employees of their company that a maintenance is scheduled on a Friday evening and that service might be interrupted. He can quickly create an Announcement Notification and send it to all users. Users will receive the blue banner upon login and can view the details of the Notification directly from PSA.

Note: Users will receive Announcement Notifications regardless of their Notification option being selected or not from the General tab of their User Settings page.