Installation and Configuration

This section will take you through the installation of InGenius, from installing the initial package to performing a test call. It is recommended that you first review the prerequisites and planning section before you continue. Navigate to the links listed below to continue with your installation:

• Initial Setup

• Assign Users to Connected Apps

• Setup User Access to InGenius

• Intelligent Dialing Configuration

• Localization

• Create Telephony Profile

• Telephony Configuration

• Add Relate Current Functionality

• Configure your IVR

• Configure Omni-Channel Supervisor

• Presence Configuration

• Data Mapping

• Advanced Work Assignment

• Create Client Settings

• Configure Microsoft Dynamics Channel Integration Framework (CIF)

• Managed Groups

• After Call Work

• Voice Transcription

• Workflow Integrations

• Perform a Test Call