Manually Reset a User's Password

The password to log on to the PSA application can be manually reset by an administrator in cases where the password has been forgotten.

This article details resetting a user's password.

1. From the Icon Bar click Setup .
2. From the Navigation Menu click Organization.
3. From the available options select Users.
4. Upon the Users list page displaying, click the name of the User you wish to edit, to access the User Edit page.

   Tip: You may wish to narrow your Users list so that you retrieve just the right amount of information you need. To do so you can perform a search. Select a search criterion from the list of available search criteria and then enter a corresponding value in the Search box. Click the Search icon to narrow down the Users list. For more information on the contains-in logic search click here.

5. Upon the Settings Details displaying, enter a temporary or "permanent" password in the Password and Confirm password boxes.

   Note: Communicate the temporary or "permanent" password, and any necessary instructions, to the user.

6. Click Save to apply your changes.
7. Click Back to return to the previous page.