Restore a Suspended User
Users can be suspended, which means that they are no longer able to sign in. A User can either
- Manually be suspended by an administrator
or - Be suspended by the system after too many login failures.
This article covers how to restore a suspended user. Once restored, users can sign in and access all their information.
- From the Icon Bar click Setup
.
- From the Navigation Menu click Organization.
- From the available options select Users.
- Upon the Users list page displaying, click the Filter
button.
- From the available options select the Suspended selection box.
Note: Suspended users are flagged as such on the Users list page (Setup > Organization > Users) and appear in red font.
- The Users list page will be refreshed to show only the Suspended User(s).
Tip: You may wish to narrow your Users list so that you retrieve just the right amount of information you need. To do so you can perform a search. Select a search criterion from the list of available search criteria and then enter a corresponding value in the Search box. Click the Search icon to narrow down the Users list. For more information on the contains-in logic search click here.
- Click the Suspended User's name to access the User Edit page.
- From the General sub-tab of the User Settings, select the Active option from the Employment Status selection list.
- Click Save to apply your changes.
- Click Back to return to the previous page.
- Upon retuning to the Users list page note that the user is no longer suspended and can now sign in to access all their information.